Last Updated: 13.09.23
Introduction
Reputation.Online (“we,” “us,” “our”) values the privacy of our users (“you,” “your”) and is committed to protecting it through our compliance with this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, located at https://reputation.online, as well as our online application form (https://reputation.online/apply) and our secure WhatsApp messaging service.
By using our services, you consent to the data practices described in this Policy. If you do not agree with the terms herein, please do not access or use our services.
Information We Collect
Directly Provided Data
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Contact Information: When you contact us through our website or application form, we collect personal information such as your name, email address, and any other details you provide.
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Case Information: Through our application form and WhatsApp service, we collect all case-related information required for the services we provide.
Automatically Collected Data
- Technical Information: We collect information about your device, including IP address, browser type, and possibly location information.
How We Use Your Information
We use the information we collect for:
- Providing and improving our services
- Customer service and technical support
- Legal compliance and fraud prevention
- Research and analytics
- Marketing purposes
Lawful Basis for Data Processing
We process personal data under the following legal bases:
- Your consent
- To fulfill our contractual obligations to you
- Legitimate business interests
- Compliance with legal obligations
Data Sharing and Disclosure
Sharing with Partners
We share case information with our partners, such as lawyers, for the purpose of providing our services.
Third-Party Service Providers
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Zoho CRM: We use Zoho CRM for customer relationship management. More details can be found in Zoho’s Privacy Policy.
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Google Services: We use Google services for email and other business functionalities. More details can be found in Google’s Privacy Policy.
We require all third-party providers to respect the security of your personal data and treat it in accordance with the law.
Data Transfer and Storage
All our services are cloud-based, and data is stored in secure servers. Data may be transferred internationally in compliance with relevant data protection laws.
Data Retention
We will retain your data for as long as necessary for the purposes set out in this Policy or as needed to comply with our legal obligations.
Security Measures
We have implemented security protocols to protect your personal information. In case of a data breach, we will notify you and any applicable regulator when we are legally required to do so.
Your Rights
You have the right to:
- Access your personal data
- Withdraw consent at any time
- Correct any inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- File a complaint with the applicable regulatory body
To exercise these rights, please contact us via this link.
Cookies
We use cookies to improve your experience. You can set up your browser to refuse cookies if you wish.
